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Tensor Labs, Inc. ("Tensor," "BlackTensor," "we," "our," or "us") respects your privacy and is committed to protecting the information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://blacktensor.net or interact with any Tensor products, research platforms, APIs, or services.

By accessing our services, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

We may collect information you voluntarily provide, including:

Name
Email address
Account credentials
Communication content
Waitlist or beta signup information
Feedback submissions
Support requests

1.2 Automatically Collected Information

When you access our services, we may automatically collect:

IP address
Device type
Browser information
Operating system
Usage analytics
Pages viewed
Session duration
Referral URLs

This information helps us improve platform performance and security.

1.3 Sensor and Health Data

Some Tensor platforms may process sensor-derived physiological data, such as:

Wearable device metrics
Activity signals
Sleep metrics
Environmental or behavioral signals

These signals may originate from third-party integrations such as wearable APIs or user-provided data. Tensor processes this information only to provide platform functionality and does not claim to provide medical diagnosis or treatment.

2. How We Use Information

We use collected information to:

Operate and improve Tensor services
Develop AI and machine learning models
Provide product functionality
Improve user experience
Monitor system performance
Prevent abuse and fraud
Communicate updates or service notices
Conduct research and product development

Where possible, data may be aggregated or anonymized for analysis and system improvement.

3. Data Sharing

Tensor does not sell personal data. We may share information only in the following circumstances:

Service Providers

We may share information with infrastructure providers including:

hosting providers
analytics tools
cloud infrastructure
communications services

Legal Compliance

We may disclose information if required by:

law
court order
legal process
government request

Business Transfers

If Tensor undergoes a merger, acquisition, or restructuring, information may be transferred as part of that transaction.

4. Data Retention

We retain information only as long as necessary to:

operate the service
comply with legal obligations
resolve disputes
improve our systems

Aggregated or anonymized data may be retained indefinitely.

5. Security

Tensor uses reasonable technical and organizational safeguards designed to protect information from unauthorized access, disclosure, or destruction. However, no internet-based service can guarantee absolute security.

6. Children's Privacy

Tensor services are not intended for children under 13. We do not knowingly collect personal data from children under 13.

7. Third-Party Integrations

Tensor services may integrate with third-party platforms, including wearable or data providers. These services operate under their own privacy policies. Tensor is not responsible for the practices of third-party services.

8. International Data Transfers

Information may be processed on servers located outside your country of residence. By using the services, you consent to such transfers.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with an updated effective date.

10. Contact

For privacy-related inquiries:

Tensor Labs, Inc.
Email: privacy@blacktensor.net